Frequently asked questions
We fill our selections with hand-picked beautiful pre-loved children’s clothes, personalised to your preferences and needs . We check each and every item we sell to ensure they’ll offer plenty of wear, and price them relative to supermarket brands to give you the very best value.
We offer a great range of selections depending on what your child needs – from a wardrobe “top-up” to a complete seasonal kit-out. They also make lovely gifts for new mums looking to clothe their new bundle of joy sustainably.
We take the work out of selecting individual items and save you the time scrolling pages and pages of clothes, by tailoring a selection of pieces to your style preferences and item needs. When you choose one of our selections, you have the option to tell us what you’re looking for, such as particular items you do/don’t need or specific themes and colours you and your child love best.
We hope you and your child will love your selection or can think of someone to pass them on to, but know that we can’t always get it right.
7 days after your purchase we’ll get in touch for your feedback on your selection.
If an item doesn’t fit the bill, simply return them to us using the pre-paid bag enclosed in your box, tell us why it hasn’t hit the mark and we’ll replace it with another item. Still not right? We’ll discuss a refund directly with you. As we don’t price our clothes by the item we’ll offer you a refund value proportionate to the selection box price.
We’ll happily accept the following items and find them a new home:
New / like new children’s clothes from 12 mths – 5/6 yrs, including:
Daywear (tops, bottoms, skirts, shorts, dresses, dungarees & trousers, baby grows)
Outerwear (coats & jackets, splash suits, waterproof trousers, hats, scarfs and gloves)
Partywear (party dresses, suits, occasion wear)
For hygiene and practicality reasons regrettably we can’t accept the following items:
Beachwear and Swimwear
Underwear including vests, socks and tights
Baby vests, bibs
Fleeces (they often don’t launder well)
Our mission is to extend the lifespan of clothes for as long as possible, and in our experience items from these example brands are premium quality, launder well and are ideal for our selections:
|We love to stock:||Jigsaw||Petit Bateau|
|Boden||John Lewis||Polarn O. Pyret|
|Cath Kidston||Jojo Maman Bebe||Ralph Lauren|
|Fat Face||Kite||Ted Baker|
We will of course accept clothing from luxury and designer brands, too. High street & supermarket brands in pristine condition.
We want to avoid clothes ending up in landfill, so if you own items from other supermarket/ high street brands that are in immaculate condition and meet our quality standards, we’re happy to receive and inspect them. If we can, we’ll include them in one of our Basics selections, if not we’ll direct them to our amazing charity partners or send them off to XXX to be recycled.
Supermarket Brands such as TU, F&F, Aldi, Lidl, George @ASDA, Nutmeg
Yes, of course. If they’re in fabulous condition we’ll happily take them. But please note we may not be able to buy them.
We meticulously check every item of clothing we receive to ensure it will offer the next home plenty of use.
Hence please make sure you’re confident your items meet these quality standards before sending them to us:
- Clean and free of stains
- No rips or broken zips
- No worn elbows or knees, or piling
- From a known brand
- In excellent, nearly new condition (or better!)
- Freshly laundered and ironed
Happy your clothes are in tip-top condition? Great! Go ahead and order a preloved mailing bag.
We’re meticulous in our quality and hygiene checks, and this can take a few days. Within 5 days of receipt of your clothes, we’ll contact you with a list of the items we’d like to re-sell with a non-negotiable price for them. You can then decide to accept of decline the price offer.
If you’d like to go ahead, we will pay your designated Bank or PayPal account within 24 hours. If you’d rather decline, you can choose to have your items returned to you, or to donate them to your choice of our wonderful charity partners.
We’re keen to put some money back in your pocket for your beautiful items. We aim to align our pricing to compete with (or beat!) fast fashion high street prices and give you 40-50% of the value we think we can get for them within one of our selections. We won’t price your items individually – instead, we’ll confirm which items we can re-sell and offer a price for that group of items. The price we offer will also depend on the brand and the condition they’re in.
Here's a guide to what you can expect to earn by item type:
- Dress/Jumpsuit: £3-£7.50
- Jeans/Trousers: £3-£5.50
- Leggings: £2.50-£5
- Skirts/Shorts: £3-£7.50
- Jumper/Cardigan: £3.50-£7
- T-Shirt: £2-£4
- Party Dress/Suit: £4-£10
- Coat/Splash Suit: £6.5-£10
- Baby grow: £2-4.50
High Street Brands:
- Dress/Jumpsuit: £2-£4
- Jeans/Trousers: £2-£4
- Leggings: £2-£4
- Skirts/Shorts: £2-£4
- Jumper/Cardigan: £2-£4
- T-Shirt: £1.50-£3
- Party Dress/Suit: £3-£5
- Coat/Splash Suit: £4-£6
- Baby grow: £1.50-£3.50
Not got the time to sort, wash and iron your pre-loved clothes and just want to find them a home? We gratefully accept donations, providing the items meet our selection criteria and quality standards. Please complete our donation form and we’ll send you a postage-paid bag in which to send them to us.
Some items just won’t meet our high standards for our selections, but we’re still determined to find them a home.
We’ll let you know which of your items we can’t sell, and give you the choice to:
- Donate the items to your choice of one of our charity partners
- Send the items to be recycled
- Return the items to you so you can pass them to friends, families or causes special to you.